Role:Director of Customer Support and Voice of Customer
Country:Portugal
Public record
Trust
100.0
Reach
77.5
Practice
80.0
Influence
89.2
Results
95.9
Sponsor of the CX Hall of Fame
Teleperformance Portugal
TP Portugal helps brands expand globally with multilingual, AI-powered digital CX services that personalize operations, improve customer satisfaction, and support customer interactions across markets.
Rankings over the last 12 months. Documented as of May 2026.
Each professional ranked here has a record built from public profiles, conference appearances, peer citations, award citations, and industry publications. The score reflects the strength of that record as of May 2026. The trend reflects how that record moved over the preceding 12 months.
Role:Country Leader
Country:Portugal
Public record
Trust
85.6
Reach
80.4
Practice
90.0
Influence
81.2
Results
96.3
Role:Founder & CEO, LAB Experience; CEO, ICXI
Country:Portugal
Public record
Trust
82.5
Reach
80.4
Practice
79.2
Influence
100.0
Results
92.7
Role:Global Customer Experience Director
Country:Portugal
Public record
Trust
75.0
Reach
95.4
Practice
87.8
Influence
89.2
Results
84.9
Role:Founder, Global CX Alliance
Country:Portugal
Public record
Trust
77
Reach
72
Practice
80
Influence
75
Results
79
Role:Director of Customer Experience and Digital
Country:Portugal
Public record
Trust
78.8
Reach
63.8
Practice
96.4
Influence
65.9
Results
88.2
Role:Marketing and Customer Experience Director
Country:Portugal
Public record
Trust
81.9
Reach
63.8
Practice
86.4
Influence
61.4
Results
84.1
Role:CEO and Founder
Country:Portugal
Public record
Trust
89.4
Reach
68.3
Practice
55.6
Influence
83.0
Results
92.2
Role:Head of Brand and Customer Experience
Country:Portugal
Public record
Trust
85.6
Reach
59.2
Practice
87.8
Influence
61.4
Results
80.4
Role:CEO and Co-founder
Country:Portugal
Public record
Trust
96.2
Reach
68.3
Practice
51.9
Influence
78.4
Results
88.2
Role:Chief Customer Officer
Country:Portugal
Public record
Trust
78.1
Reach
51.7
Practice
87.8
Influence
55.1
Results
87.7
Role:Chief Operations Officer and Transformation
Country:Portugal
Public record
Trust
75.0
Reach
63.8
Practice
77.8
Influence
55.1
Results
84.1
Role:Chief Commercial Officer; President, DEC Portugal
Country:Portugal
Public record
Trust
75.0
Reach
59.2
Practice
66.9
Influence
80.1
Results
84.1
Role:Director of Customer Service
Country:Portugal
Public record
Trust
81.9
Reach
59.2
Practice
82.8
Influence
50.6
Results
76.3
Role:Head of Digital Care Tribe
Country:Portugal
Public record
Trust
71.2
Reach
59.2
Practice
87.8
Influence
55.1
Results
80.4
Role:Customer Care Director
Country:Portugal
Public record
Trust
71.2
Reach
59.2
Practice
84.2
Influence
56.8
Results
76.3
Role:Head of Customer Experience and Touchpoints
Country:Portugal
Public record
Trust
78.1
Reach
51.7
Practice
81.4
Influence
50.6
Results
76.3
Role:Executive Director
Country:Portugal
Public record
Trust
78.8
Reach
63.8
Practice
44.7
Influence
86.4
Results
80.4
Role:Executive Director, Head of CRM Solutions
Country:Portugal
Public record
Trust
67.5
Reach
59.2
Practice
80.6
Influence
67.6
Results
76.7
Role:Head of Country Portugal and Iberia Retail
Country:Portugal
Public record
Trust
75.0
Reach
66.7
Practice
60.6
Influence
55.1
Results
84.1
Role:Head of Enterprise Design
Country:Portugal
Public record
Trust
71.2
Reach
59.2
Practice
80.6
Influence
56.8
Results
69.0
Role:Vice President, Sales Engineering
Country:Portugal
Public record
Trust
60.6
Reach
59.2
Practice
81.9
Influence
50.6
Results
69.0
Role:Customer Complaints Manager
Country:Portugal
Public record
Trust
67.5
Reach
47.1
Practice
75.6
Influence
46.0
Results
68.5
Role:Head of Products and Services
Country:Portugal
Public record
Trust
60.6
Reach
47.1
Practice
81.9
Influence
46.0
Results
64.9
Role:Director of Global Customer Success Group
Country:Portugal
Public record
Trust
56.9
Reach
54.6
Practice
78.3
Influence
52.3
Results
61.2
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Source: CX Rankings May 2026 · Portugal professionals · Portugal rank is the display order
Public record
The public record shows what supports each rank. The strongest records read high on several measures at once.
Trust
How strongly the person's work builds, restores, or protects customer trust.
Reach
How clearly the person's work reaches the market and shapes professional discussion.
Practice
Demonstrated operating competence, methods, and execution depth.
Influence
Influence on how customers, companies, and practitioners understand CX.
Results
How clearly the person's work connects to revenue, retention, and business outcomes.
