Ranked · Companies · Market

Italy Top 25 Companies

Congratulations to the 25 companies that customers and peers in Italy trust most for their customer experience. ATLAS³ research measured each company on 5 published measures for the May 2026 edition.

Edition
May 2026
How often
Once a year, with live rankings planned for 2027
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The 5 measures
TrustStrongest100 High
EvidenceStrongest100 High
Reputation94.4 High
ConsistencyStrongest100 High
Delivery91.8 High

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust84.8 High
EvidenceStrongest100 High
Reputation93.9 High
Consistency88.6 High
Delivery95 High

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust95.7 High
Evidence96.2 High
Reputation88.3 High
ConsistencyStrongest100 High
Delivery87.7 High
  • Giuseppe NisticòChief Sales and Customer Operations Officer

The Global CX Alliance lists the people who lead customer experience at this company, from public sources, and adds team members who ask. The list never affects the company’s place. Ask to be added or removed

The 5 measures
Trust89 High
EvidenceStrongest96.2 High
Reputation94.4 High
Consistency88.6 High
Delivery82.7 High

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust78.1 Middle
EvidenceStrongest96.2 High
Reputation87.8 High
Consistency83.6 High
Delivery95 High

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust89 High
Evidence92.5 High
Reputation82.2 High
Consistency88.6 High
DeliveryStrongest95 High

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust54.3 Low
EvidenceStrongest100 High
ReputationStrongest100 High
Consistency65.9 Middle
Delivery80.9 High

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust91.4 High
Evidence87.5 High
Reputation82.6 High
ConsistencyStrongest93.6 High
Delivery78.6 Middle

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust84.8 High
EvidenceStrongest87.5 High
Reputation82.6 High
Consistency82.3 High
Delivery81.8 High

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust65.2 Middle
Evidence87.5 High
ReputationStrongest93.9 High
Consistency70.9 Middle
Delivery80.9 High

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust69.5 Middle
EvidenceStrongest87.5 High
Reputation82.2 High
Consistency70.9 Middle
Delivery76.8 Middle

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
TrustStrongest95.7 High
Evidence78.8 Middle
Reputation82.6 High
Consistency93.6 High
Delivery78.6 Middle

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust73.8 Middle
EvidenceStrongest83.8 High
Reputation82.6 High
Consistency77.3 Middle
Delivery73.6 Middle

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust61 Middle
EvidenceStrongest88.8 High
Reputation82.2 High
Consistency70.9 Middle
Delivery80.9 High
  • Renato GueriniHead of Customer Operations & Logistics

The Global CX Alliance lists the people who lead customer experience at this company, from public sources, and adds team members who ask. The list never affects the company’s place. Ask to be added or removed

The 5 measures
Trust70 Middle
EvidenceStrongest88.8 High
Reputation82.2 High
Consistency74.5 Middle
Delivery63.6 Middle

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust61 Middle
Evidence83.8 High
ReputationStrongest88.3 High
Consistency70.9 Middle
Delivery72.7 Middle

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust61 Middle
EvidenceStrongest83.8 High
Reputation76.5 Middle
Consistency70.9 Middle
Delivery80.9 High

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust65.2 Middle
Evidence75 Middle
Reputation76.5 Middle
Consistency70.9 Middle
DeliveryStrongest76.8 Middle

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust67.6 Middle
EvidenceStrongest80 High
Reputation76.5 Middle
Consistency75.9 Middle
Delivery68.6 Middle

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust65.2 Middle
Evidence75 Middle
ReputationStrongest77 Middle
Consistency70.9 Middle
Delivery68.6 Middle
  • Luca FornaciariResponsabile Customer Care Servizi Ambientali
  • Fabio VerrielloResponsabile Sala Operativa Call Center

The Global CX Alliance lists the people who lead customer experience at this company, from public sources, and adds team members who ask. The list never affects the company’s place. Ask to be added or removed

The 5 measures
Trust61 Middle
Evidence80 High
ReputationStrongest82.6 High
Consistency70.9 Middle
Delivery68.6 Middle

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust67.6 Middle
Evidence75 Middle
Reputation70.9 Middle
ConsistencyStrongest75.9 Middle
Delivery72.7 Middle
  • Marilù AffatatoChief Commercial & CX Officer
  • Natascia De VincentisCustomer Satisfaction Manager
  • Deborha GuastellaCustomer Satisfaction Officer
  • Martina SantinelliCustomer & Field Experience
  • Carola Aquario d’EramoCustomer & Field Experience

The Global CX Alliance lists the people who lead customer experience at this company, from public sources, and adds team members who ask. The list never affects the company’s place. Ask to be added or removed

The 5 measures
Trust61 Middle
Evidence76.2 Middle
ReputationStrongest82.6 High
Consistency70.9 Middle
Delivery64.5 Middle

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust45.7 Low
Evidence76.2 Middle
ReputationStrongest76.5 Middle
Consistency59.5 Low
Delivery67.7 Middle

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

The 5 measures
Trust56.7 Low
EvidenceStrongest71.2 Middle
Reputation70.9 Middle
Consistency64.5 Middle
Delivery63.6 Middle

No one is listed for this company yet. If you work on its customer experience team, you can ask to be added.

The list never affects the company’s place. Ask to be added

Each measure▲High→Middle▼LowTrust · Evidence · Reputation · Consistency · Delivery