01Hoàng Anh ĐứcHead of Experience Management & Process OptimizationHanoi▲▲▲▲▲90.0
The 5 measures and their weightsTrust 25%94.5 ▲High
Reach 20%Strongest100 ▲High
Practice 20%82.5 ▲High
Influence 20%85 ▲High
Results 15%90 ▲High
Reach is Hoàng Anh Đức’s strongest measure. Practice is the clearest place to grow.
02Nguyễn DươngChairmanHo Chi Minh City▲▲→▲▲86.0
The 5 measures and their weightsTrust 25%91.5 ▲High
Reach 20%Strongest96.5 ▲High
Practice 20%69.7 →Middle
Influence 20%90 ▲High
Results 15%87 ▲High
Reach is Nguyễn Dương’s strongest measure. Practice is the clearest place to grow.
03Ngô Quốc BảoSenior Director of Customer Experience, Communications and MarketingHo Chi Minh City▲▲▲→▲84.0
The 5 measures and their weightsTrust 25%86 ▲High
Reach 20%Strongest90.8 ▲High
Practice 20%82.5 ▲High
Influence 20%75 →Middle
Results 15%87 ▲High
Reach is Ngô Quốc Bảo’s strongest measure. Influence is the clearest place to grow.
04Nguyễn Phú AnStrategy Lead and CX ExecutiveHanoi▲▲▲→▲82.0
The 5 measures and their weightsTrust 25%86 ▲High
Reach 20%86.2 ▲High
Practice 20%82.5 ▲High
Influence 20%70 →Middle
Results 15%Strongest87 ▲High
Results is Nguyễn Phú An’s strongest measure. Influence is the clearest place to grow.
05Nguyễn Thị QuyênDirector of Customer Experience and Business DevelopmentHo Chi Minh City▲▲▲→▲80.0
The 5 measures and their weightsTrust 25%83 ▲High
Reach 20%Strongest86.2 ▲High
Practice 20%82.5 ▲High
Influence 20%65 →Middle
Results 15%84 ▲High
Reach is Nguyễn Thị Quyên’s strongest measure. Influence is the clearest place to grow.
06Nguyễn Thu PhươngDirector, Center for Operational Excellence & Customer ExperienceHanoi▲▲→→▲79.0
The 5 measures and their weightsTrust 25%83 ▲High
Reach 20%Strongest86.2 ▲High
Practice 20%78.4 →Middle
Influence 20%65 →Middle
Results 15%84 ▲High
Reach is Nguyễn Thu Phương’s strongest measure. Influence is the clearest place to grow.
07Vũ Viết HiếuCustomer Experience LeadHo Chi Minh City▲▲▲→→78.0
The 5 measures and their weightsTrust 25%80 ▲High
Reach 20%Strongest86.2 ▲High
Practice 20%82.8 ▲High
Influence 20%65 →Middle
Results 15%76 →Middle
Reach is Vũ Viết Hiếu’s strongest measure. Influence is the clearest place to grow.
08Trần Văn ViểnCo-Founder and CEOHo Chi Minh City▲▲→→→77.0
The 5 measures and their weightsTrust 25%80 ▲High
Reach 20%Strongest90.8 ▲High
Practice 20%65.9 →Middle
Influence 20%75 →Middle
Results 15%76 →Middle
Reach is Trần Văn Viển’s strongest measure. Practice is the clearest place to grow.
09Nguyễn Thanh HằngCX Expert and TrainerHo Chi Minh City▲▲→▲→77.0
The 5 measures and their weightsTrust 25%80 ▲High
Reach 20%Strongest86.2 ▲High
Practice 20%65.3 →Middle
Influence 20%85 ▲High
Results 15%71 →Middle
Reach is Nguyễn Thanh Hằng’s strongest measure. Practice is the clearest place to grow.
10Nguyễn Đỗ QuyênDeputy CEO and COOHo Chi Minh City▲▲→▼▲76.0
The 5 measures and their weightsTrust 25%86 ▲High
Reach 20%Strongest86.2 ▲High
Practice 20%74.1 →Middle
Influence 20%55 ▼Low
Results 15%82 ▲High
Reach is Nguyễn Đỗ Quyên’s strongest measure. Influence is the clearest place to grow.
11Mai Xuân ViệtDirector of Transformation GovernanceHanoi→→▲→→76.0
The 5 measures and their weightsTrust 25%77 →Middle
Reach 20%76 →Middle
Practice 20%Strongest82.8 ▲High
Influence 20%70 →Middle
Results 15%73 →Middle
Practice is Mai Xuân Việt’s strongest measure. Influence is the clearest place to grow.
12Thanh Hang NguyenSenior Director, Customer ExperienceHanoi▲→→▼▲73.0
The 5 measures and their weightsTrust 25%80 ▲High
Reach 20%76 →Middle
Practice 20%74.4 →Middle
Influence 20%55 ▼Low
Results 15%Strongest81 ▲High
Results is Thanh Hang Nguyen’s strongest measure. Influence is the clearest place to grow.
13Hang Nguyen Thi ThuDirector, Customer ExperienceHanoi→→→▼→72.0
The 5 measures and their weightsTrust 25%77 →Middle
Reach 20%76 →Middle
Practice 20%74.4 →Middle
Influence 20%55 ▼Low
Results 15%Strongest78 →Middle
Results is Hang Nguyen Thi Thu’s strongest measure. Influence is the clearest place to grow.
14Lý Thúy NgânClient DirectorHo Chi Minh City→▲→→→72.0
The 5 measures and their weightsTrust 25%74 →Middle
Reach 20%Strongest80.6 ▲High
Practice 20%61.9 →Middle
Influence 20%75 →Middle
Results 15%70 →Middle
Reach is Lý Thúy Ngân’s strongest measure. Practice is the clearest place to grow.
15Đặng Thúy HàDirector, Customer Behavior ResearchHanoi→→→→→71.0
The 5 measures and their weightsTrust 25%74 →Middle
Reach 20%Strongest76 →Middle
Practice 20%61.9 →Middle
Influence 20%75 →Middle
Results 15%70 →Middle
Reach is Đặng Thúy Hà’s strongest measure. Practice is the clearest place to grow.
16Minh LêCo-Founder and CCOHo Chi Minh City→▲→→→71.0
The 5 measures and their weightsTrust 25%68.5 →Middle
Reach 20%Strongest80.6 ▲High
Practice 20%70.6 →Middle
Influence 20%65 →Middle
Results 15%70 →Middle
Reach is Minh Lê’s strongest measure. Influence is the clearest place to grow.
17Trần Phương LanVice Chairwoman and Head of XM AdvisoryHo Chi Minh City→→→→→71.0
The 5 measures and their weightsTrust 25%Strongest77 →Middle
Reach 20%76 →Middle
Practice 20%61.9 →Middle
Influence 20%75 →Middle
Results 15%68 →Middle
Trust is Trần Phương Lan’s strongest measure. Practice is the clearest place to grow.
18Tu NguyenChief Customer and Digital OfficerHo Chi Minh City→→→▼→69.0
The 5 measures and their weightsTrust 25%Strongest77 →Middle
Reach 20%71.5 →Middle
Practice 20%70.3 →Middle
Influence 20%55 ▼Low
Results 15%73 →Middle
Trust is Tu Nguyen’s strongest measure. Influence is the clearest place to grow.
19Giang NguyenAssociate Director, Customer and Operations ConsultingHo Chi Minh City→→→→→69.0
The 5 measures and their weightsTrust 25%74 →Middle
Reach 20%Strongest76 →Middle
Practice 20%66.3 →Middle
Influence 20%65 →Middle
Results 15%65 →Middle
Reach is Giang Nguyen’s strongest measure. Influence and Results are the clearest places to grow.
20Britto LabanChief Digital, Data and CX OfficerHanoi→→→▼→68.0
The 5 measures and their weightsTrust 25%68.5 →Middle
Reach 20%71.5 →Middle
Practice 20%Strongest74.7 →Middle
Influence 20%55 ▼Low
Results 15%70 →Middle
Practice is Britto Laban’s strongest measure. Influence is the clearest place to grow.
21Trịnh Xuân PhápCX MasterHo Chi Minh City→→▼→→66.0
The 5 measures and their weightsTrust 25%65.5 →Middle
Reach 20%Strongest76 →Middle
Practice 20%57.8 ▼Low
Influence 20%70 →Middle
Results 15%62 →Middle
Reach is Trịnh Xuân Pháp’s strongest measure. Practice is the clearest place to grow.
22Nguyễn Huy BìnhCEOHo Chi Minh City→→→→→66.0
The 5 measures and their weightsTrust 25%68.5 →Middle
Reach 20%Strongest76 →Middle
Practice 20%62.2 →Middle
Influence 20%60 →Middle
Results 15%65 →Middle
Reach is Nguyễn Huy Bình’s strongest measure. Influence is the clearest place to grow.
23Đức NguyễnRetail DirectorHanoi→→→▼→64.0
The 5 measures and their weightsTrust 25%68.5 →Middle
Reach 20%Strongest71.5 →Middle
Practice 20%65.9 →Middle
Influence 20%45 ▼Low
Results 15%70 →Middle
Reach is Đức Nguyễn’s strongest measure. Influence is the clearest place to grow.
24Phạm Thanh VânDeputy CEOHanoi→→→▼→64.0
The 5 measures and their weightsTrust 25%68.5 →Middle
Reach 20%Strongest71.5 →Middle
Practice 20%65.9 →Middle
Influence 20%45 ▼Low
Results 15%70 →Middle
Reach is Phạm Thanh Vân’s strongest measure. Influence is the clearest place to grow.
25Hoàng Công ThắngChief Operation OfficerHanoi→→→▼→63.0
The 5 measures and their weightsTrust 25%68.5 →Middle
Reach 20%Strongest71.5 →Middle
Practice 20%61.9 →Middle
Influence 20%45 ▼Low
Results 15%70 →Middle
Reach is Hoàng Công Thắng’s strongest measure. Influence is the clearest place to grow.