Methodology · CX Hall of Fame
Methodology

The arithmetic.

Every number published on a ranking page is produced by the operations on this page. Each measure is scored on a fixed scale, combined by a stated formula, and rounded by a stated rule. The worked examples use entries you can open and check.

01Scales and rounding

One scale governs everything. Every measure and every composite is expressed on a 0 to 100 scale.

QuantityRangePrecision
Individual measure0 to 100One decimal place
Composite score0 to 100Whole number, or one decimal where the pool requires it to separate ranks
Confidence0 to 100Whole number
Source reliability1 to 5Integer

Rounding is half-up and applied once, at the end. Measures are rounded for display only. The composite is calculated from unrounded measures, so a composite recomputed from the displayed one-decimal values can differ from the published composite by up to 0.5 without either being wrong.

02Evidence qualification

An evidence item enters scoring only if it passes all three tests. Items that fail are excluded and logged with the reason.

public source is named, dated, and publicly reachable recurrence n ≥ 2 independent sources reliability source rating r ≥ 3, on a 1 to 5 scale

Independence is tested before recurrence is counted. Where two citations trace to a single origin, such as an article quoting another article, they count once. This means recurrence counts unique origins, not unique URLs.

qualifying evidence E = { items where public ∧ (r ≥ 3) } recurrence count n = | distinct origins in E | scored n ≥ 2

Two categories are excluded before any test runs: material published by the subject about itself, and material that was paid for. A dimension with no qualifying evidence is marked INSUFFICIENT, scored 0, and still carries its full weight in the composite.

03Scoring bands

Each measure is scored against fixed evidence bands. The bands hold the scale steady across editions and across researchers.

BandIndependent originsPattern across the period
90 to 986 or moreRecurring across the full period, including at least one source outside the subject's home market
75 to 894 to 5Recurring and consistent across the period
60 to 742 to 3Recurrence confirmed
40 to 592Limited recurrence, or strong evidence confined to a short part of the period
Below 402Minimum qualifying evidence only
00 to 1INSUFFICIENT

04Composite formulas

People and companies use different formulas because the evidence behind them is different.

People

Five measures, weighted, normalized to 100.

C = 0.25·Trust + 0.20·Reach + 0.20·Practice + 0.20·Influence + 0.15·Results
MeasureWeight
Trust0.25
Reach0.20
Practice0.20
Influence0.20
Results0.15
Sum1.00

Worked example, Leading Global 100 Professionals, rank 2:

Trust 88.0 ×0.25 = 22.00 Reach 91.0 ×0.20 = 18.20 Practice 89.0×0.20 = 17.80 Influence 88.0×0.20 = 17.60 Results 89.0 ×0.15 = 13.35 ────── 88.95 → 89 published

Companies

Five measures, equal weight. The composite is their arithmetic mean.

C = ( Trust + Evidence + Reputation + Consistency + Delivery ) / 5

Worked example, Leading Global 100 Companies, rank 1:

( 97.6 + 94.0 + 93.0 + 94.5 + 91.0 ) / 5 = 470.1 / 5 = 94.02 → 94 published

These formulas describe the global editions. The Leading Global 100 Professionals and the Leading Global 100 Companies are computed as stated above. The country editions were drawn on separate dates under earlier scoring generations, and their composites are not reproducible from the measures displayed beside them. They are being re-derived onto these formulas.

05Normalization

Measures are normalized within the pool being ranked, not against an external scale.

x' = 100 · ( x − min ) / ( max − min ) within pool P

Two constraints apply after normalization.

  • No value is clipped. If a transformation produces a value above 100, the transformation is wrong and is re-derived rather than truncated.
  • The top of the pool lands below the ceiling on its own. A pool whose leaders all sit at exactly 100.0 has been compressed, and compression removes the separation the ranking exists to show.

Because normalization is pool-relative, a measure of 88 in one edition and 88 in another are two different quantities. Section 08 states what this permits and forbids.

06Confidence

Confidence is calculated separately from the composite and never enters it.

inputs source reliability, evidence volume, agreement across independent sources, recency, role traceability output 0 to 100, whole number effect on rank none

A public record is never complete, so confidence is not reported at the top of the scale. Observed ranges in the current editions:

EditionMinimumMaximum
Leading Global 100 Professionals3175
Leading 25 Professionals, by country5789
Company editionsNot currently calculated

Confidence qualifies a reading. It does not reorder one. Two entries with the same composite and different confidence hold the same rank.

07Measures outside the composite

The Leading Global 100 Companies displays four quantities that are not inputs to the composite. They are shown as context and carry a weight of zero.

MeasureReadsIn composite
ChangeYear over year movement in standingNo
BeliefWhether belief is moving up, holding, or slippingNo
ExposureHow directly daily interactions connect to revenue and reputationNo
RiskHow far a strong or weak experience travels publiclyNo

Removing any of these from the calculation leaves the composite unchanged. Adding any of them to it would change every rank on the page.

08Comparability

Because measures are normalized within a pool and each edition is drawn on its own date, scores carry meaning only inside their own edition.

ComparisonValid
Two entries in the same editionYes
One entry across consecutive editions of the same programYes
An entry in one program against an entry in anotherNo
An edition against an edition of a different programNo
Two non-consecutive editions of the same programNo

A composite of 88 on a company ranking and a composite of 88 on a people ranking are not the same quantity, are not produced by the same formula, and do not describe the same thing.

09Recomputation

Every published composite is recomputed from its measures before an edition is released. An entry that does not reconcile is re-derived from its evidence, never adjusted to fit.

check | C_published − C_recomputed | ≤ 1.0 on fail re-derive from the evidence log; do not adjust the composite

The evidence log for each edition is archived against its publication date, so any challenge to a score can be answered from the record that produced it rather than from the page that displays it.

Recognition endorsed by The Global CX Alliance.

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