Role:Head of Experience Management & Process Optimization
Country:Vietnam
Public record
Trust
94.5
Reach
100.0
Practice
82.5
Influence
85.0
Results
90.0
Sponsor of the CX Hall of Fame
Cemantica
Cemantica turns customer journey work into measurable business impact with an AI-powered Journey Value Management Platform that links journey design, VoC data, orchestration, analytics, ROI, and execution.
Rankings over the last 12 months. Documented as of May 2026.
Each professional ranked here has a record built from public profiles, conference appearances, peer citations, award citations, and industry publications. The score reflects the strength of that record as of May 2026. The trend reflects how that record moved over the preceding 12 months.
Role:Chairman
Country:Vietnam
Public record
Trust
91.5
Reach
96.5
Practice
69.7
Influence
90.0
Results
87.0
Role:Senior Director of Customer Experience, Communications and Marketing
Country:Vietnam
Public record
Trust
86.0
Reach
90.8
Practice
82.5
Influence
75.0
Results
87.0
Role:Strategy Lead and CX Executive
Country:Vietnam
Public record
Trust
86.0
Reach
86.2
Practice
82.5
Influence
70.0
Results
87.0
Role:Director of Customer Experience and Business Development
Country:Vietnam
Public record
Trust
83.0
Reach
86.2
Practice
82.5
Influence
65.0
Results
84.0
Role:Director, Center for Operational Excellence & Customer Experience
Country:Vietnam
Public record
Trust
83.0
Reach
86.2
Practice
78.4
Influence
65.0
Results
84.0
Role:Customer Experience Lead
Country:Vietnam
Public record
Trust
80.0
Reach
86.2
Practice
82.8
Influence
65.0
Results
76.0
Role:Co-Founder and CEO
Country:Vietnam
Public record
Trust
80.0
Reach
90.8
Practice
65.9
Influence
75.0
Results
76.0
Role:CX Expert and Trainer
Country:Vietnam
Public record
Trust
80.0
Reach
86.2
Practice
65.3
Influence
85.0
Results
71.0
Role:Deputy CEO and COO
Country:Vietnam
Public record
Trust
86.0
Reach
86.2
Practice
74.1
Influence
55.0
Results
82.0
Role:Director of Transformation Governance
Country:Vietnam
Public record
Trust
77.0
Reach
76.0
Practice
82.8
Influence
70.0
Results
73.0
Role:Senior Director, Customer Experience
Country:Vietnam
Public record
Trust
80.0
Reach
76.0
Practice
74.4
Influence
55.0
Results
81.0
Role:Director, Customer Experience
Country:Vietnam
Public record
Trust
77.0
Reach
76.0
Practice
74.4
Influence
55.0
Results
78.0
Role:Client Director
Country:Vietnam
Public record
Trust
74.0
Reach
80.6
Practice
61.9
Influence
75.0
Results
70.0
Role:Director, Customer Behavior Research
Country:Vietnam
Public record
Trust
74.0
Reach
76.0
Practice
61.9
Influence
75.0
Results
70.0
Role:Co-Founder and CCO
Country:Vietnam
Public record
Trust
68.5
Reach
80.6
Practice
70.6
Influence
65.0
Results
70.0
Role:Vice Chairwoman and Head of XM Advisory
Country:Vietnam
Public record
Trust
77.0
Reach
76.0
Practice
61.9
Influence
75.0
Results
68.0
Role:Chief Customer and Digital Officer
Country:Vietnam
Public record
Trust
77.0
Reach
71.5
Practice
70.3
Influence
55.0
Results
73.0
Role:Associate Director, Customer and Operations Consulting
Country:Vietnam
Public record
Trust
74.0
Reach
76.0
Practice
66.3
Influence
65.0
Results
65.0
Role:Chief Digital, Data and CX Officer
Country:Vietnam
Public record
Trust
68.5
Reach
71.5
Practice
74.7
Influence
55.0
Results
70.0
Role:CX Master
Country:Vietnam
Public record
Trust
65.5
Reach
76.0
Practice
57.8
Influence
70.0
Results
62.0
Role:CEO
Country:Vietnam
Public record
Trust
68.5
Reach
76.0
Practice
62.2
Influence
60.0
Results
65.0
Role:Retail Director
Country:Vietnam
Public record
Trust
68.5
Reach
71.5
Practice
65.9
Influence
45.0
Results
70.0
Role:Deputy CEO
Country:Vietnam
Public record
Trust
68.5
Reach
71.5
Practice
65.9
Influence
45.0
Results
70.0
Role:Chief Operation Officer
Country:Vietnam
Public record
Trust
68.5
Reach
71.5
Practice
61.9
Influence
45.0
Results
70.0
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Source: CX Rankings May 2026 · Vietnam professionals · Vietnam rank is the display order
Public record
The public record shows what supports each rank. The strongest records read high on several measures at once.
Trust
How strongly the person's work builds, restores, or protects customer trust.
Reach
How clearly the person's work reaches the market and shapes professional discussion.
Practice
Demonstrated operating competence, methods, and execution depth.
Influence
Influence on how customers, companies, and practitioners understand CX.
Results
How clearly the person's work connects to revenue, retention, and business outcomes.
