Role:Director of Customer Support and Voice of Customer
Country:Portugal
Signal profile
Trust
100.0
Signal
77.5
Practice
80.0
Belief
89.2
Business
95.9
Sponsor of the CX Hall of Fame
Teleperformance Portugal
TP Portugal helps brands expand globally with multilingual, AI-powered digital CX services that personalize operations, improve customer satisfaction, and support customer interactions across markets.
Rankings over the last 12 months. Documented as of May 2026.
Each practitioner ranked here has a record built from public profiles, conference appearances, peer citations, award citations, and industry publications. The score reflects the strength of that record as of May 2026. The trend reflects how that record moved over the preceding 12 months.
Role:Country Leader
Country:Portugal
Signal profile
Trust
85.6
Signal
80.4
Practice
90.0
Belief
81.2
Business
96.3
Role:Founder & CEO, LAB Experience; CEO, ICXI
Country:Portugal
Signal profile
Trust
82.5
Signal
80.4
Practice
79.2
Belief
100.0
Business
92.7
Role:Global Customer Experience Director
Country:Portugal
Signal profile
Trust
75.0
Signal
95.4
Practice
87.8
Belief
89.2
Business
84.9
Role:Founder, Global CX Alliance
Country:Portugal
Signal profile
Trust
77
Signal
72
Practice
80
Belief
75
Business
79
Role:Director of Customer Experience and Digital
Country:Portugal
Signal profile
Trust
78.8
Signal
63.8
Practice
96.4
Belief
65.9
Business
88.2
Role:Marketing and Customer Experience Director
Country:Portugal
Signal profile
Trust
81.9
Signal
63.8
Practice
86.4
Belief
61.4
Business
84.1
Role:CEO and Founder
Country:Portugal
Signal profile
Trust
89.4
Signal
68.3
Practice
55.6
Belief
83.0
Business
92.2
Role:Head of Brand and Customer Experience
Country:Portugal
Signal profile
Trust
85.6
Signal
59.2
Practice
87.8
Belief
61.4
Business
80.4
Role:CEO and Co-founder
Country:Portugal
Signal profile
Trust
96.2
Signal
68.3
Practice
51.9
Belief
78.4
Business
88.2
Role:Chief Customer Officer
Country:Portugal
Signal profile
Trust
78.1
Signal
51.7
Practice
87.8
Belief
55.1
Business
87.7
Role:Chief Operations Officer and Transformation
Country:Portugal
Signal profile
Trust
75.0
Signal
63.8
Practice
77.8
Belief
55.1
Business
84.1
Role:Chief Commercial Officer; President, DEC Portugal
Country:Portugal
Signal profile
Trust
75.0
Signal
59.2
Practice
66.9
Belief
80.1
Business
84.1
Role:Director of Customer Service
Country:Portugal
Signal profile
Trust
81.9
Signal
59.2
Practice
82.8
Belief
50.6
Business
76.3
Role:Head of Digital Care Tribe
Country:Portugal
Signal profile
Trust
71.2
Signal
59.2
Practice
87.8
Belief
55.1
Business
80.4
Role:Customer Care Director
Country:Portugal
Signal profile
Trust
71.2
Signal
59.2
Practice
84.2
Belief
56.8
Business
76.3
Role:Head of Customer Experience and Touchpoints
Country:Portugal
Signal profile
Trust
78.1
Signal
51.7
Practice
81.4
Belief
50.6
Business
76.3
Role:Executive Director
Country:Portugal
Signal profile
Trust
78.8
Signal
63.8
Practice
44.7
Belief
86.4
Business
80.4
Role:Executive Director, Head of CRM Solutions
Country:Portugal
Signal profile
Trust
67.5
Signal
59.2
Practice
80.6
Belief
67.6
Business
76.7
Role:Head of Country Portugal and Iberia Retail
Country:Portugal
Signal profile
Trust
75.0
Signal
66.7
Practice
60.6
Belief
55.1
Business
84.1
Role:Head of Enterprise Design
Country:Portugal
Signal profile
Trust
71.2
Signal
59.2
Practice
80.6
Belief
56.8
Business
69.0
Role:Vice President, Sales Engineering
Country:Portugal
Signal profile
Trust
60.6
Signal
59.2
Practice
81.9
Belief
50.6
Business
69.0
Role:Customer Complaints Manager
Country:Portugal
Signal profile
Trust
67.5
Signal
47.1
Practice
75.6
Belief
46.0
Business
68.5
Role:Head of Products and Services
Country:Portugal
Signal profile
Trust
60.6
Signal
47.1
Practice
81.9
Belief
46.0
Business
64.9
Role:Director of Global Customer Success Group
Country:Portugal
Signal profile
Trust
56.9
Signal
54.6
Practice
78.3
Belief
52.3
Business
61.2
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Source: CX Rankings 2025–26 · Portugal practitioners · Portugal rank is the display order
Signal profile
The signal profile shows what supports each rank. Strong profiles show multiple high readings across independent dimensions.
Trust
How strongly this practitioner's work builds, restores, or protects trust in the organizations and people around them.
Signal
How clearly this practitioner's work appears in public channels: events, publications, community spaces, and peer networks.
Practice
How much the record shows hands-on CX work with demonstrated operating depth, methods, and measurable outcomes.
Belief
How strongly this practitioner's ideas shape how others understand and approach customer experience.
Business
How clearly this practitioner's work connects to business results: growth, retention, risk reduction, or executive decisions.
