Role:Head of Customer Experience & Journey Design
Country:Italy
Public record
Trust
100.0
Reach
100.0
Practice
100.0
Influence
67.8
Results
100.0
Sponsor of the CX Hall of Fame
BPG Group
BPG Group helps brands across the Gulf and wider Arab world win with customer experience at the core, integrating branding, advertising, media activation, PR, and social from its Dubai base since 1980.
Rankings over the last 12 months. Documented as of May 2026.
Each professional ranked here has a record built from public profiles, conference appearances, peer citations, award citations, and industry publications. The score reflects the strength of that record as of May 2026. The trend reflects how that record moved over the preceding 12 months.
Role:Chief Ecommerce, CRM & Customer Officer
Country:Italy
Public record
Trust
100.0
Reach
100.0
Practice
96.2
Influence
67.8
Results
95.4
Role:Chief Digital Consumer Experience Officer
Country:Italy
Public record
Trust
91.5
Reach
100.0
Practice
96.2
Influence
57.2
Results
96.5
Role:Head of Brand & Customer Experience
Country:Italy
Public record
Trust
91.5
Reach
94.4
Practice
92.4
Influence
57.2
Results
96.5
Role:President
Country:Italy
Public record
Trust
86.2
Reach
100.0
Practice
63.9
Influence
94.4
Results
86.2
Role:Customer Experience Leader
Country:Italy
Public record
Trust
84.6
Reach
100.0
Practice
76.0
Influence
78.9
Results
85.0
Role:Chief Marketing, Brand & Customer Experience Officer
Country:Italy
Public record
Trust
91.5
Reach
86.5
Practice
75.4
Influence
62.8
Results
96.5
Role:Head of Value Management
Country:Italy
Public record
Trust
88.1
Reach
86.5
Practice
92.4
Influence
52.2
Results
83.9
Role:Consumer Value & Experience Director
Country:Italy
Public record
Trust
88.1
Reach
86.5
Practice
88.0
Influence
57.2
Results
79.3
Role:Senior Director, Global CRM & Customer Operations
Country:Italy
Public record
Trust
88.1
Reach
86.5
Practice
83.6
Influence
52.2
Results
83.9
Role:Head of Digital Marketing & Advertising
Country:Italy
Public record
Trust
88.1
Reach
86.5
Practice
79.8
Influence
52.2
Results
83.9
Role:Digital Customer Service Advisor & Trainer
Country:Italy
Public record
Trust
77.7
Reach
100.0
Practice
60.1
Influence
90.0
Results
64.4
Role:Head of Customer Engagement
Country:Italy
Public record
Trust
84.6
Reach
73.0
Practice
84.7
Influence
57.8
Results
75.9
Role:Customer Insights & Journey Governance Manager
Country:Italy
Public record
Trust
84.6
Reach
73.0
Practice
75.4
Influence
52.2
Results
80.4
Role:Head of Data Intelligence & Cross Selling
Country:Italy
Public record
Trust
79.6
Reach
73.0
Practice
84.2
Influence
52.2
Results
75.9
Role:Founder & CX Consultant
Country:Italy
Public record
Trust
74.2
Reach
86.5
Practice
55.7
Influence
79.4
Results
70.1
Role:Customer Service & Aftersales Manager
Country:Italy
Public record
Trust
81.2
Reach
73.0
Practice
75.4
Influence
52.2
Results
72.4
Role:Co-founder & Brand & CX Strategist
Country:Italy
Public record
Trust
69.2
Reach
86.5
Practice
51.9
Influence
85.0
Results
70.1
Role:Customer Success Director
Country:Italy
Public record
Trust
76.2
Reach
73.0
Practice
84.7
Influence
47.2
Results
67.8
Role:Editor-in-Chief
Country:Italy
Public record
Trust
70.8
Reach
94.4
Practice
44.3
Influence
84.4
Results
66.6
Role:Senior E-commerce CRM & Loyalty Manager
Country:Italy
Public record
Trust
76.2
Reach
73.0
Practice
76.0
Influence
47.2
Results
72.4
Role:Group Digital & Technology Innovation Director
Country:Italy
Public record
Trust
72.7
Reach
73.0
Practice
76.5
Influence
52.2
Results
68.9
Role:CX and EX Transformation Leader
Country:Italy
Public record
Trust
72.7
Reach
73.0
Practice
77.1
Influence
52.8
Results
64.4
Role:Responsabile CVM, Digital Marketing & Media
Country:Italy
Public record
Trust
72.7
Reach
73.0
Practice
72.1
Influence
47.2
Results
68.9
Role:Service Design Lead
Country:Italy
Public record
Trust
69.2
Reach
73.0
Practice
72.1
Influence
52.8
Results
60.9
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Source: CX Rankings May 2026 · Italy professionals · Italy rank is the display order
Public record
The public record shows what supports each rank. The strongest records read high on several measures at once.
Trust
How strongly the person's work builds, restores, or protects customer trust.
Reach
How clearly the person's work reaches the market and shapes professional discussion.
Practice
Demonstrated operating competence, methods, and execution depth.
Influence
Influence on how customers, companies, and practitioners understand CX.
Results
How clearly the person's work connects to revenue, retention, and business outcomes.
