Role:Head of Customer Experience & Journey Design
Country:Italy
Signal profile
Trust
100.0
Signal
100.0
Practice
100.0
Belief
67.8
Business
100.0
Sponsor of the CX Hall of Fame
BPG Group
BPG Group helps brands across the Gulf and wider Arab world win with customer experience at the core, integrating branding, advertising, media activation, PR, and social from its Dubai base since 1980.
Rankings over the last 12 months. Documented as of May 2026.
Each practitioner ranked here has a record built from public profiles, conference appearances, peer citations, award citations, and industry publications. The score reflects the strength of that record as of May 2026. The trend reflects how that record moved over the preceding 12 months.
Role:Chief Ecommerce, CRM & Customer Officer
Country:Italy
Signal profile
Trust
100.0
Signal
100.0
Practice
96.2
Belief
67.8
Business
95.4
Role:Chief Digital Consumer Experience Officer
Country:Italy
Signal profile
Trust
91.5
Signal
100.0
Practice
96.2
Belief
57.2
Business
96.5
Role:Head of Brand & Customer Experience
Country:Italy
Signal profile
Trust
91.5
Signal
94.4
Practice
92.4
Belief
57.2
Business
96.5
Role:President
Country:Italy
Signal profile
Trust
86.2
Signal
100.0
Practice
63.9
Belief
94.4
Business
86.2
Role:Customer Experience Leader
Country:Italy
Signal profile
Trust
84.6
Signal
100.0
Practice
76.0
Belief
78.9
Business
85.0
Role:Chief Marketing, Brand & Customer Experience Officer
Country:Italy
Signal profile
Trust
91.5
Signal
86.5
Practice
75.4
Belief
62.8
Business
96.5
Role:Head of Value Management
Country:Italy
Signal profile
Trust
88.1
Signal
86.5
Practice
92.4
Belief
52.2
Business
83.9
Role:Consumer Value & Experience Director
Country:Italy
Signal profile
Trust
88.1
Signal
86.5
Practice
88.0
Belief
57.2
Business
79.3
Role:Senior Director, Global CRM & Customer Operations
Country:Italy
Signal profile
Trust
88.1
Signal
86.5
Practice
83.6
Belief
52.2
Business
83.9
Role:Head of Digital Marketing & Advertising
Country:Italy
Signal profile
Trust
88.1
Signal
86.5
Practice
79.8
Belief
52.2
Business
83.9
Role:Digital Customer Service Advisor & Trainer
Country:Italy
Signal profile
Trust
77.7
Signal
100.0
Practice
60.1
Belief
90.0
Business
64.4
Role:Head of Customer Engagement
Country:Italy
Signal profile
Trust
84.6
Signal
73.0
Practice
84.7
Belief
57.8
Business
75.9
Role:Customer Insights & Journey Governance Manager
Country:Italy
Signal profile
Trust
84.6
Signal
73.0
Practice
75.4
Belief
52.2
Business
80.4
Role:Head of Data Intelligence & Cross Selling
Country:Italy
Signal profile
Trust
79.6
Signal
73.0
Practice
84.2
Belief
52.2
Business
75.9
Role:Founder & CX Consultant
Country:Italy
Signal profile
Trust
74.2
Signal
86.5
Practice
55.7
Belief
79.4
Business
70.1
Role:Customer Service & Aftersales Manager
Country:Italy
Signal profile
Trust
81.2
Signal
73.0
Practice
75.4
Belief
52.2
Business
72.4
Role:Co-founder & Brand & CX Strategist
Country:Italy
Signal profile
Trust
69.2
Signal
86.5
Practice
51.9
Belief
85.0
Business
70.1
Role:Customer Success Director
Country:Italy
Signal profile
Trust
76.2
Signal
73.0
Practice
84.7
Belief
47.2
Business
67.8
Role:Editor-in-Chief
Country:Italy
Signal profile
Trust
70.8
Signal
94.4
Practice
44.3
Belief
84.4
Business
66.6
Role:Senior E-commerce CRM & Loyalty Manager
Country:Italy
Signal profile
Trust
76.2
Signal
73.0
Practice
76.0
Belief
47.2
Business
72.4
Role:Group Digital & Technology Innovation Director
Country:Italy
Signal profile
Trust
72.7
Signal
73.0
Practice
76.5
Belief
52.2
Business
68.9
Role:CX and EX Transformation Leader
Country:Italy
Signal profile
Trust
72.7
Signal
73.0
Practice
77.1
Belief
52.8
Business
64.4
Role:Responsabile CVM, Digital Marketing & Media
Country:Italy
Signal profile
Trust
72.7
Signal
73.0
Practice
72.1
Belief
47.2
Business
68.9
Role:Service Design Lead
Country:Italy
Signal profile
Trust
69.2
Signal
73.0
Practice
72.1
Belief
52.8
Business
60.9
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Source: CX Rankings 2025 · Italy practitioners · Italy rank is the display order
Signal profile
The signal profile shows what supports each rank. Strong profiles show multiple high readings across independent dimensions.
Trust
How strongly this practitioner's work builds, restores, or protects trust in the organizations and people around them.
Signal
How clearly this practitioner's work appears in public channels: events, publications, community spaces, and peer networks.
Practice
How much the record shows hands-on CX work with demonstrated operating depth, methods, and measurable outcomes.
Belief
How strongly this practitioner's ideas shape how others understand and approach customer experience.
Business
How clearly this practitioner's work connects to business results: growth, retention, risk reduction, or executive decisions.
